At Cakey Heaven, we take pride in crafting high-quality cakes and baked goods. If you are not completely satisfied with your order, please review our refund policy below. 1. Eligibility for Refunds Custom Cakes & Orders: Due to the personalized nature of custom cakes, refunds are not typically offered. However, if there is an issue with your order, please contact us within 2 days of receiving the cake. We may offer a partial refund or a rework based on the situation. Standard Cakes & Baked Goods: If your cake or pastry is damaged, stale, or does not meet expectations, notify us within 2 days of purchase. We will provide a replacement or refund, depending on the issue. Products & Accessories (e.g., cake toppers, candles, packaging): Unused and unopened products can be returned within 14 days for a full refund or exchange. Proof of purchase is required for all refund requests. 2. Refund Process To request a refund or replacement, contact our customer service at [email protected] with your order details and photos (if applicable). Refunds for cakes and baked goods will be processed within 7 business days and issued as a store credit or refund to the original payment method. Products and accessories must be returned in original condition before a refund is issued. 3. Cancellations & Changes Orders can be canceled or modified up to 48 hours before the scheduled pickup or delivery. Cancellations made within 48 hours may incur a cancellation fee or be eligible for a partial refund. 4. Late or Missing Refunds If you haven’t received your refund after the stated processing time, please check with your bank or payment provider. For additional support, reach out to us at [email protected]. We reserve the right to update this Refund Policy at any time. If you have any questions, feel free to contact our customer service team.